Refund Policy

Refund Policy

At Lull Luna, we want you to be completely satisfied with your purchase. When choosing products at Lull Luna, please be mindful of your selections.

What We Don't Refund For (Unless):

Change of Mind: If you change your mind or are not satisfied with the scents chosen, we do not offer refunds. However, if the product is returned unused, we can arrange an exchange at the customer's cost of shipping.

Please note all ingredient listings are on the product pages for any allergy enquiries.

Wrong Address: In the event that an item is sent to the wrong address or as a gift to a hotel, please note that we are not responsible for reshipping costs. If the recipient has already left the address, we can resend the item at the customer's expense.

What We Do Refund For:

Damaged Products: We take great care in packaging our products, but if your item arrives damaged, please contact us immediately. We will gladly refund or replace damaged products.